1. Introduction

We at Hotel Safal Exotica, Puri respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and disclose your personal information when you use our services, including booking a stay, contacting us or visiting our website.

2. Information We Collect

We may collect personal information when you:

• Make a reservation or booking.
• Contact us via phone or email.
• Provide documentation at the time of check-in (such as government-issued ID).

Guest data we may collect:

• Personal Details: Name, phone number, email, address & Aadhar number.
• Booking Details: Stay dates, room preferences, number of guests.
• Identification Documentation: Government ID (e.g., Aadhaar, DL & Passport) as required by law.
• Payment Information: Payment confirmation details (credit/debit card/UPI information is processed securely through third-party gateways and we do not store full card numbers).
• Usage Information: www.hotelsafalexotica.com

3. How We Use Your Information

• Confirming and processing reservations.
• Communicating with you about your stay.
• Providing customer support and responding to inquiries.
• Legal compliance and verification at check-in.
• Improving our services and internal records.

4. Data Sharing

We do not share your personal data with third parties except:

• Service Providers: Trusted payment processors.
• Legal Requirements: If required by law, legal process, or government authorities.
• Hotel Partners: Only to administer your booking or stay effectively.

5. Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, loss or misuse. However, no internet or electronic system is fully secure.

6. Children’s Privacy

• Children below 6 years can stay free of charge when sharing the existing bed with parents or guardians.
• Children aged 6 years and above will be chargeable, as per the hotel’s prevailing tariff.

Extra Bed Policy

• Extra beds are subject to availability and will be provided at an additional cost.

Maximum Occupancy

• The maximum number of adults and children allowed per room must not exceed the hotel’s specified occupancy limit.

Safety & Supervision

• Children must be supervised by parents or guardians at all times.
• The hotel is not responsible for unsupervised children.

07. Contact Us

For questions about this Privacy Policy or your personal data, please contact:

Hotel Safal Exotica, Puri
📍 Chakra Tirtha Road, Near Sonar Gouranga Temple, Puri, Odisha – 752002
📧 Email: safalexoticapuri@gmail.com
📞 Phone: 9337145343